A binding agreement is entered into once you have placed an order of a Product through any of Belids interfaces (such as the website or the mobile application, hereinafter referred to as the “Site”) and approved the Terms, and Belid has confirmed the order through a confirmation email whereupon these Terms enter into force between the parties.

2.1 Description of Products
We provide lamps and thereto related accessories. Everything that is sold through our Site(s) are hereinafter referred collectively or individually referred to as the "Product(s)". More information about the Products can be found on the Site(s).

2.2 Order of Products

We ask you to order the Products in accordance with the instructions on the Site. When you are placing your order, you will be required to provide certain information, such as your name, address and billing information. It is your responsibility that all such information is accurate, and you shall ensure that such information is kept up-to-date.

Belid shall have no responsibility or liability for inaccurate information that later becomes outdated. Belid shall have no obligation to make efforts to determine the correct contact or shipping information.

You can update your information at any time prior to your product being shipped by sending an e-mail to support@belid.se

After submitting your order by clicking on the “confirm” or “order button” or similar on the Site(s), we will send you an order confirmation e-mail, at which point this agreement will enter into force. If we are unable to confirm your order, we will inform you of this via e-mail and will not charge you anything.

We are entitled to decline or adjust an order from you in the event that you provide us with untrue, inaccurate, not current, or incomplete information when placing an order, or for any other reason without any liability to you (other than a refund of any charge made in respect of such order). This shall also apply if you fail to comply with these Terms (for example if you have not paid for the Products in time) or other mandatory provisions by law. Upon occurrence of any of these events, we will contact you and request that you remedy your breach of these Terms.

Reference to any Products on our Site(s) does not imply or guarantee that it will be available at any time you place an order. Specific Products are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue offering certain Products, all for any reason whatsoever and with no liability to you or any third party.

Please reach out to our Customer Service for returns. Please note that any return shipping costs will be incurred by the customer. We also offer the option to return the product in person at our location in Varberg, free of charge. We adhere to and follow the respective country's regulations regarding distance purchases and right of withdrawal.

Contact our Customer Service at +46 340 66 25 01 or support@belid.se for assistance with returns.

Refund: We will process a refund within 7 business days from the time your return reaches our warehouse. Refunds are always issued using the same payment method used in the original order.

We do not offer direct exchanges for returned items. If you wish to receive a different color, size, or model, we kindly ask you to place a new order for the desired item through our online store. This way, you can immediately check the availability of the item in stock and avoid waiting for the processing of your return. By placing a new order, you can swiftly proceed with receiving the item you desire. Thank you for your understanding.